🔍 Flagship demonstration — a self-initiated process audit built entirely on public data.
This is a self-initiated demonstration of the five-area audit frame, not a measured client result. It audits the Queensland residential building industry using the QBCC Annual Report 2024-25, the QBCC open licence register and current Seek-sourced salary data. The "client" is the industry itself.
This is a self-initiated demonstration of the five-area audit frame, not a measured client result. It audits the Queensland residential building industry using the QBCC Annual Report 2024-25, the QBCC open licence register and current Seek-sourced salary data. The "client" is the industry itself.
The public record at a glance — QLD, 2024-25
💸 $31.4M
non-completion insurance claims approved under the QLD Home Warranty Scheme
non-completion insurance claims approved under the QLD Home Warranty Scheme
⚠️ 864
unlicensed contracting investigations — the #1 offence (46%)
unlicensed contracting investigations — the #1 offence (46%)
📄 5,771
defective / incomplete work complaints lodged with the QBCC
defective / incomplete work complaints lodged with the QBCC
⚖️ 801 + 274
early-dispute-resolution cases and QCAT review applications
early-dispute-resolution cases and QCAT review applications
🔎 1,223
Directions to Rectify issued, plus 3,682 licensing audits completed
Directions to Rectify issued, plus 3,682 licensing audits completed
The five-area audit frame
Status key: GAP = urgent fix · WATCH = monitor and systemise
| Audit area | Status | What the public record shows | What the system supports |
| 1. Project pipeline visibility | WATCH | $31.4M in non-completion insurance claims approved in 2024-25. Non-completion is what an invisible pipeline looks like at the end state. | One-page pipeline dashboard per project and a regular weekly update habit to keep status visible. |
| 2. Paperwork pipeline health | GAP | 5,771 defective/incomplete work complaints lodged in 2024-25. Common contract breaches include deposit amounts, variations and progress payments. | RFI log with 7/14-day aging flags and a payment-claim calendar configured around client-provided contract milestones and applicable response periods. |
| 3. Permit and inspection coordination | WATCH | 1,223 Directions to Rectify issued and 3,682 licensing audits completed in 2024-25. Regulators are actively checking. | Permit and inspection tracker with reminders before every booked inspection. |
| 4. Sub coordination | GAP | Unlicensed contracting was the #1 offence investigated in 2024-25 (864 cases, 46%). Insurance-related non-compliance was also reported. | Sub register with COC expiry alerts at 30/14/7 days, supporting the builder's documented insurance and site-access requirements. |
| 5. Reporting frame | WATCH | 801 early-dispute-resolution cases and 274 QCAT review applications in 2024-25. Disputes often begin as information gaps. | An internal Weekly Builder Update plus a separate homeowner-facing Friday Owner Update to keep communication regular and documented. |
🚀 Top 3 highest-leverage fixes — ranked by impact, not effort
- Certificate of Currency register — centralises certificate records and helps the builder apply its documented insurance and site-access requirements.
- RFI log and payment-claim calendar — keeps open items and client-provided response dates visible for administrative follow-up. This is not legal advice.
- Monday 2-week lookahead to subs — gives subcontractors an early written view of expected dates and helps surface scheduling conflicts sooner.
Illustrative worked example — what the coordination gap may cost
⚠️ The figures below are illustrative worked examples using standard industry assumptions. They are not measured client results, forecasts or guarantees. Actual costs, savings and outcomes vary based on each builder's workload, contracts, crew rates and circumstances.
A. The labour comparison
QLD builders hiring coordination help onshore are paying Contracts Administrator salaries. The current market:
| Option | Basis | Annual cost | Notes |
| Onshore Contracts Administrator (full-time) | QLD market average, Seek-sourced salary data | $135,000 + super | Most common advertised range $105K-$165K |
| Onshore Project Coordinator (full-time) | QLD market average, Seek-sourced salary data | $87,500 + super | Coordinator-titled roles: most common range $60K-$120K |
| Onshore, conservative junior hire | Low end of live SEQ ads + 12% super | approx $100,800 | $90K base — the floor, not the median |
| Onshore, part-time casual | $60/hr x 20 hrs/wk x 48 wks | approx $57,600 | Hourly casual, no leave loading counted |
| Managed Automation Service — Standard Package | AUD $2,400-3,500/month, scope-dependent | $28,800-42,000/yr | Defined automation operation, monitoring and maintenance scope, quoted for workload; not a substitute for the broader human role |
B. Illustrative recovered margin
These are worked-example figures using standard assumptions — swap in your own crew rates and the conclusion may change:
| Source | Assumption | Est. value / year |
| Idle crew time reduced | One 2-day hold per project x 3 projects x $2,400/crew-day | $14,400 |
| Builder's phone time back | 1.5 hrs/wk x 48 wks x $120/hr | $8,600 |
| No-show days reduced | 4 crew-days/yr x $2,400 | $10,000 |
| Failed-inspection rebooks reduced | 3 per year x $500 | $1,500 |
| Illustrative total | approx $34,500 |
📈 Illustrative example only: the table above shows assumed costs from selected crew holds, phone time, no-shows and rebooks. It does not measure what my workflows will save or prove that automation will prevent those events. The Managed Automation Service is AUD $2,400-3,500/month depending on agreed scope; it operates and maintains automation workflows rather than replacing a Contracts Administrator or project coordinator. Actual outcomes vary.
🤝 Want this assessed for your business? The same five-area frame informs the Standard Workflow Package. The package can be run as a Managed Automation Service (AUD $2,400-3,500/month), or configured and handed over as a complete system — full details on the service scope, or get in touch via Work With Me.
Sources — all public, all verifiable
- Queensland Building and Construction Commission (2025). Annual Report 2024-2025 — Tables 12, 15, 16, 21. qbcc.qld.gov.au
- Queensland Building and Construction Commission (2025). Maximum revenue — financial categories. qbcc.qld.gov.au
- State of Queensland (2026). QBCC Licensed Contractors Register — open dataset, updated weekly. data.qld.gov.au
- Jora, Seek-disclosed salary data, trailing 3 months (2026). Contracts Administrator salaries in Queensland — average $135,000/yr; common range $105K-$165K. au.jora.com
- Jora, Seek-disclosed salary data, trailing 3 months (2026). Project Coordinator salaries in Queensland — average $87,500/yr; common range $60K-$120K. au.jora.com
Dollar-impact estimates in the audit table are illustrative worked examples using standard industry rates ($2,400/crew-day, $120/hr builder time) and are labelled as such — they are not QBCC figures or measured client results.
Research disclosure: This is a self-initiated research/system build using public data and stated assumptions where applicable. It is not a paid-client result or a guarantee of outcomes.